Viber is undoubtedly one of the most popular messaging and calling platforms in the Philippines. With its business messaging features, many businesses and individuals using it to connect with their customers and followers. Viber Communities and Channels are two features that can help businesses build a community around their brand, reach a wider audience, and gather valuable feedback and insights.

Now, let’s talk about the basics. What is a Viber Community or Channel? Here’s everything you need to know about them and how they’re going to benefit your business with In-App Commerce:

What’s a Viber Community?

A Viber Community is a group of people who share similar interests and communicate through Viber's messaging and calling platform. To join a Viber Community, you must be invited by a member or any community admin. Your customers can easily order through your Viber Community as long as it’s connected to a ChatGenie-powered bot.

*To connect your In-App Commerce store to your community, message us at chat@chatgenie.ph.

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What’s a Viber Channel?

Viber Channels, on the other hand, are one-way communication platforms that allow businesses, organizations, and individuals to broadcast messages to their followers. Unlike Viber Communities, members cannot post or interact with each other in Viber Channels. Customers can easily join the channel by clicking the merchant’s invite link.

How can Viber Communities and Channels benefit your business?

Viber Communities and Channels can help you build a community around your brand or business and help reach a wider audience. By regularly sharing updates, news, and promotions, you can keep your customers engaged and informed.

With ChatGenie's In-App Commerce, you can make it even easier for customers to make a purchase. Once on your Channel or Community, customers can easily find a button that will take them directly to your In-App Commerce store. Apart from that, ChatGenie can also help improve discoverability and provide support for channel creation and co-promotion so it's easier than ever to get started and grow your Viber presence.

In addition to keeping your customers informed, Viber Communities and Channels can also help you gather valuable feedback and insights. By allowing your customers to interact with each other and with your brand, you can get a better understanding of their needs and preferences. This can help you improve your products or services and tailor your marketing strategies to better target your audience.

What else are we offering?

1. Verified Blue Checkmark on your Viber Channel, Viber Community, and Viber In-App Store Bot

Verification gives your brand more credibility, lets customers know it's safe to transact, and allows users to find your page easily. Let us know and we’ll help you make it happen. Email us at chat@chatgenie.ph!

2. Co-promotion of your Viber Channels

Viber is offering in-app co-promotions for partner merchants like appearances on the Viber Explore page and feature posts on verified communities such as FoodPH Channel. Aside from Viber, your channel will also be featured on official ChatGenie social media and more.

3. A more seamless journey with Chatbot & Channel connection

Easily sync your In-App store with your channel when you sell via ChatGenie. Members of your channel will instantly be redirected to your store with a click of a button.

4. The option to send messages to Viber In-App Store bot subscribers with up to 7,500 free promotional messages per month

Get in touch with your bot subscribers to say hello, offer a promo, or broadcast an announcement.

5. Channel training for merchant partners

Viber trainings will be available for merchant partners to help you know more about selling inside Viber, setting up your store, as well as learn more about other configurations and benefits.

6. You will be assigned an incubation manager who will help you kick-start your Community, Channel, and In-App Store by providing you with tips and recommendations.

Get personalized service from our team to assist in the transition and help optimize your Viber transactions.

7. Easy access to ad placements on Viber

With ChatGenie's direct partnership with Viber, our merchants can request Viber’s support for campaigns and get exclusive access to advertising on the app.

If you're interested in creating a Viber Community or Channel for your business, signing up for ChatGenie is the first step you need to get started. Join us at chatgenie.ph now!

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