Turning conversations into sales effortlessly.
Automate responses to inquiries and customer interactions, integrate payments, and shipping—all within your customer’s favorite social media platforms.
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Automate responses to inquiries and customer interactions, integrate payments, and shipping—all within your customer’s favorite social media platforms.
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Rather than requiring businesses to design chatbot responses through chat flow editors, ChatGenie employs a proprietary multi-AI agent framework for its chatbot interactions. This framework utilizes large language models from OpenAI (GPT4o) and Meta's Llama (Llama 3.1).
This approach avoids the frustrating experiences common with many chatbots, ensuring responses are grounded in customers' actual inquiries on social media. ChatGenie's chatbots can understand and respond in Filipino, English, and even local dialects used in the Philippines.
While building a customized chatbot using LLM APIs like GPT4o and Llama 3.1 is relatively straightforward, even functioning with zero-shot prompting, it often yields mixed accuracy results. Earlier models, such as pre-GPT-4o1, attempt to predict the next word or token without necessarily ensuring factual correctness due to limited reasoning capabilities.
To enhance accuracy, we developed our proprietary multi-AI agent framework. This system enables a team of AI agents to work collaboratively, ensuring every response is safe, secure, accurate, and relevant.
Simply put, ChatGenie's approach resembles System 2 thinking: the inquiry is first analyzed and broken down if necessary before drafting a response.
First, the Intent AI Agent ensures that each customer inquiry is thoroughly understood. Then, the Prompt Guard AI Agent assesses whether the reinterpreted inquiry falls within defined parameters. Inquiries unrelated to the merchant's business operations are not entertained and are handled appropriately. This agent also identifies malicious inquiries, such as prompt injection techniques or vulgar messages directed at the business's social media pages
After approval, the Classification AI Agent analyzes the type of inquiry. Different inquiries receive tailored treatments, and while we won't discuss all specifics here, multiple routes are available depending on the inquiry type. For this explanation, we'll assume the inquiry is a general type of inquiry. Once classified, the Conversation AI Agent drafts the initial response.
To provide context or Retrieval Augmentation Generation (RAG) for AI-generated responses, ChatGenie's chatbot uses various data sources, including:
All generated responses pass through the Refinement AI Agent, which assesses accuracy and relevance. If acceptable, it seeks to enhance them further. The Conversation AI Agent and Refinement AI Agent iterate until the final response meets our standards.
Note: The above explanation simplifies our proprietary multi-AI agent framework for generating responses to general inquiries. The approach may vary for different business use cases.
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Some customers require additional nurturing before completing a transaction. ChatGenie integrates Meta's Business Messaging capabilities within its proprietary Merchant Dashboard, enabling businesses to send regular updates like product announcements and promotional campaigns.
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Similar to how our chatbots generate responses through AI agents, marketing campaigns are assisted by Promo Campaign Agents. These agents analyze existing promotions available under Discounts and Promo Manager, recommending how, when, and where they should be distributed to the leads collected by businesses.
ChatGenie's integration with Meta Business Growth Tools also includes generating new leads through Click-to-Messenger ad campaigns, which can be created and managed within our Merchant Dashboard. A key feature is the ability for businesses to leverage existing customer data from the ChatGenie Order Management System to target lookalike audiences.
Lead Targeting Agents
By accessing customer and order data, along with previous campaign performance data (CAPI/Pixel Events), Lead Targeting Agents can recommend campaign setups to businesses with improved precision and strategic planning.
ChatGenie's unique multi-AI agent framework and seamless integration with Meta's Business Growth Tools set it apart in the chatbot industry. By prioritizing accurate, relevant, and secure responses and leveraging advanced AI technologies ChatGenie provide businesses with a comprehensive solution that enhances customer interactions and supports marketing efforts. With its ability to understand multiple languages and dialects, along with intelligent promotional and targeting agents, ChatGenie stands as a versatile tool designed to meet the evolving needs of modern businesses
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ChatGenie automates your shipping with real-time integration to Grab Express,Pandago, and Ninja Van. Fewer clicks, less hassle, and more time saved.
Say goodbye to manual processing. Our automated system efficiently manages customer orders, ensuring no missed sales and more time for your business growth.
Keep more of your earnings with ChatGenie’s affordable PHP 10 fee per transaction—no commissions. Save on costs, earn more.
Easily measure your ad performance with our Facebook Pixel tool. See sales made from your ChatGenie store and optimize your ads with clear data.
ChatGenie Copilot enhances your engagement by dynamically assigning tailored replies with your product links based on your latest posts and user comments. It detects new posts to update auto-reply strategies, ensuring every interaction reflects current offerings and customer intent.
ChatGenie Copilot configures auto-replies with responses and product links matched to your posts and identifies purchase intent in user comments.
ChatGenie Copilot automatically updates follow-up notifications on Messenger to include your latest campaign messages or voucher discounts, eliminating the need for manual updates.
Users showing strong purchase intent can be retargeted through your ad campaigns on Facebook, Messenger, and Instagram.
Experience Up To 600% Higher Returns On Ad Spend. ChatGenie Helps You Sell Up To Six Times More Than Other E-Commerce Channels.
Maximize Your Ad Spend with ChatGenie – Get over 600% more value for every ad dollar spent on ChatGenie, compared to other eCommerce platforms. Enjoy conversion rates as high as 27%, far exceeding the industry standard of 4%.
