Pricing

Pick a plan that works for your business

AI automation and dedicated support, with plans built for your business.

Silver

₱50,000

/ month

Level up with essential AI automation and expanded
support — a solid choice for businesses ready to streamline their workflows.

Up to 50,000 Monthly Users by Engagement

Up to 200,000 Total Supported Contacts

10 User Seats

Business Hours Support · Response within 2 hours

Gold

₱100,000

Supercharge your business. Get higher limits, premium AI capabilities, and hands-on assistance for a growing enterprise.

Up to 150,000 Monthly Users by Engagement

Up to 1,000,000 Total Supported Contacts

50 User Seats

Business Hours + Saturday 8AM–5PM Support

Dedicated Account Management Support

Custom

Custom Pricing

A tailored plan for your business, with custom limits and pricing to match your needs.

Custom monthly user engagement limits

Custom supported contacts and user seats

Custom usage, credits, and file exports

Custom branded emailer · No “Powered by ChatGenie” branding

Compare plans

A full side-by-side breakdown of everything included in each plan.

Inclusions

Silver

Gold

Monthly Users by Engagement

Up to 50,000

Up to 150,000

Per excess Monthly Users by Engagement (Chat, In-App Visits, etc.)

₱1.00

Total Supported Contacts

Up to 200,000

Up to 1,000,000

Per excess Supported Contacts

₱1.00

Subject to scaled pricing

Custom Branded Emailer

File Exports

Up to 5-year range

Annual VAPT Report Access

SKU Limit and Product Variant Limit

Up to 5,000

Up to 10,000

Supported FAQ Entries

Up to 1,000 entries

Up to 10,000 entries

No "Powered by ChatGenie" Branding

User Seats

Additional Cost per Seat

₱500 per additional seat

Convenience Fee Per Transaction

₱10.00

Custom

Supported Knowledge Base Documents

3 Documents

10 Documents

Supported Document File Limit

50 MB

100 MB

Excess Automated Response Credits

₱5,000 / 4,000 Automated Response Credits

Evaluation Testing Runs

Maximum of 4 per month

Maximum of 10 per month

Managed AI Service

See Pricing

First 2-months free for 1 year subscription (Worth ₱50,000 per month)

Merchant Technical Support

Business Hours Support. Response Time: Within 2 hours.

Business Hours Support and Saturday 8AM to 5PM Support (Except Holidays). Response Time: Within 2 hours.

Support Channels

Support Email support@chatgenie.ph, Official Facebook Messenger and Direct Contact with Account Manager.

Dedicated Account Management Support

Chatbot and In-App Store Customization

Subject to Custom Pricing

Service Level Agreements

CRITICAL: Target Response Time and Resolution

30 minutes / 24 hours

30 minutes / 8 hours

MAJOR: Target Response Time and Resolution

4 hours / 2 days

2 hours / 24 hours

MINOR: Target Response Time and Resolution

24 hours / <14 days

12 hours / <10 days

TRIVIAL: Target Response Time and Resolution

2 days / <28 days

24 hours / <14 days

Compare features

Pick a plan that works for your Business

Silver

₱50,000

Level up with essential AI automation and expanded support—a solid choice for businesses ready to streamline their workflows.

Contact Sales Team

Gold

₱100,000

Supercharge your business. Get higher limits, premium AI capabilities, and hands-on assistance for a growing enterprise.
‍

Contact Sales Team

Inclusions

Silver

Gold

Monthly Users by Engagement

Up to 50,000

Up to 150,000

Per excess Monthly Users by Engagement (Chat, In-App Visits, etc.)

₱1.00

Total Supported Contacts

Up to 200,000

Up to 1,000,000

Per excess Supported Contacts

₱1.00

Subject to scaled pricing

Custom Branded Emailer

File Exports

Up to 5-year range

Annual VAPT Report Access

SKU Limit and Product Variant Limit

Up to 5,000

Up to 10,000

Supported FAQ Entries

Up to 1,000 entries

Up to 10,000 entries

No "Powered by ChatGenie" Branding

User Seats

Additional Cost per Seat

₱500 per additional seat

Convenience Fee Per Transaction

₱10.00

Custom

Supported Knowledge Base Documents

3 Documents

10 Documents

Supported Document File Limit

50 MB

100 MB

Excess Automated Response Credits

₱5,000 / 4,000 Automated Response Credits

Evaluation Testing Runs

Maximum of 4 per month

Maximum of 10 per month

Managed AI Service

See Pricing

First 2-months free for 1 year subscription (Worth ₱50,000 per month)

Merchant Technical Support

Business Hours Support. Response Time: Within 2 hours.

Business Hours Support and Saturday 8AM to 5PM Support (Except Holidays). Response Time: Within 2 hours.

Support Channels

Support Email support@chatgenie.ph, Official Facebook Messenger and Direct Contact with Account Manager.

Dedicated Account Management Support

Chatbot and In-App Store Customization

Subject to Custom Pricing

Service Level Agreements

CRITICAL: Target Response Time and Resolution

30 minutes / 24 hours

30 minutes / 8 hours

MAJOR: Target Response Time and Resolution

4 hours / 2 days

2 hours / 24 hours

MINOR: Target Response Time and Resolution

24 hours / <14 days

12 hours / <10 days

TRIVIAL: Target Response Time and Resolution

2 days / <28 days

24 hours / <14 days

Pricing

Pick a plan that works for your business

Silver

₱50,000

Gold

₱100,000

Custom

Custom Pricing

Compare plans

Silver

₱50,000

Gold

₱100,000

Can't decide which plan is for you?