Manila — September 16, 2025 — ChatGenie is now ISO/IEC 27001 certified. This means that an independent auditor has reviewed our information protection practices and confirmed that our security measures meet a widely recognized international standard.

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‍Why this matters

Enterprises, particularly in banking, insurance, telecom, utilities, and the public sector, require vendors that manage risk in a clear and disciplined manner. ISO 27001 gives your procurement, security, and legal teams a common yardstick. In practical terms, it helps shorten reviews and makes go-live decisions easier.

“Trust decides adoption. Certification gives customers a straightforward way to verify how we safeguard data and operate day to day,” said Ragde Falcis, CEO/CTO & Co-Founder, ChatGenie.

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What enterprise clients and their customers can expect

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• Consistent safeguards. Clear policies for how data is handled, who can access it, and how we keep systems monitored.
  
  
• Documented processes. Defined steps for preventing issues and responding if something goes wrong.
  
  
• Faster reviews. Standard evidence is ready to support security and compliance checks.
  
  
• Ongoing oversight. Regular follow-ups to keep the bar steady over time.

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‍What the certification covers (in plain English)

ISO 27001 looks at how a company manages information security across people, processes, and technology. It’s less about any single tool and more about the system behind it, risk assessments, access control, training, incident readiness, and continuous improvement.

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How it supports AI-powered Customer Engagement

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• Confidence at scale. A stable framework for handling conversations, integrations, and customer data.
  
  
• Smooth handoffs. Clear paths to a human agent when needed, without losing track of context.
  
  
• Change with control. Updates to AI features follow a review process so improvements don’t introduce avoidable risk.
  

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Quick FAQ

What version and who audited it?
We’re certified to ISO/IEC 27001: 2025 Ver 1.0, audited by accorp. (Details available on request.)

Does this mean zero risk?
No standard can promise that. It means we run a structured program to identify risks, reduce them, and check that the controls work.

Will this change our current setup?
Not automatically. It gives you clearer documentation and assurance. If you want stricter settings (e.g., retention windows), we can discuss what fits your policies.

How often is this reviewed?
There are regular surveillance checks, with a full recertification on a multi-year cycle.

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For procurement and security teams

We can share the certificate, scope statement, and a short overview of our security program. To request these, contact tech@chatgenie.ph.

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About ChatGenie

ChatGenie enables enterprises to deploy customer support solutions confidently. Customer support automation is primarily achieved using ChatGenie’s proprietary multi-AI Agent framework, which is backed by comprehensive evaluations. Learn more at chatgenie.ph.

Media contact: marketing@chatgenie.ph

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